Support for children and young people in Suffolk

If you live in Suffolk and are aged 16 and over you can access our support through your GP or any other health or social care professional, or you can self-refer using the form on this website or by calling your local team: 0300 123 1781

If you live in Suffolk and are aged 15 or under, please contact your GP or other health or social care professional who can support you to be referred to our services.

Please check back soon for more information about our services for children and young people in Suffolk.

Support for people aged 16 to 25 in Norfolk & Waveney

In Norfolk & Waveney, Wellbeing have a dedicated youth team, established specifically to respond to the needs of people aged 16 to 25.

Wellbeing means more than just being happy, it means feeling able to cope with the challenges life can throw at us. Stress can be caused by all kinds of issues – from exam pressure or unemployment, to relationship problems and substance misuse. Our Youth Wellbeing Team offers confidential, non-judgemental support, enabling young people to develop valuable skills for life and to reach their potential.

How can you get help?
If you are unhappy or facing a difficult situation and looking to make changes in your life to improve your wellbeing, our team can help. For more information, contact us using our self-referral form or by calling your local team: 0300 123 1503.

You can also visit a Drop In or Open Hour session, or ask your GP, school or college to refer you.

We see people at venues all over Norfolk, as well as keeping in touch by phone and Skype. The service is free – you will just need to cover the cost of getting to appointments and groups.

Confidentiality
When you first have contact with the team we will explain our confidentiality agreement with you. We will not share any of your information with anyone without your consent however there are some rare exceptions to this. If we feel that you are a danger to yourself or anyone around you, or that you are in danger from someone else, we have a duty of care to share this information with the relevant person.

What we offer to young people

Open Hour
Open Hour is a welcoming and friendly space where you can just turn up unannounced and find out more about the service. Based in a local centre, Open Hour is an informal information session about what the service offers. It’s a group setting where you don’t have to speak out, you can just sit and listen and then trained staff will help you decide what you want to do next.

Main topics are confidentiality, what to expect from the service, what we offer, how you can get help, who you will see and how we can work together to help you get to where you want to be.

Drop In
If you can’t make Open Hour or it sounds a bit too much for you, you might prefer to come to Drop In. Drop In is also based in an accessible location and there’s no need to book, just turn up. However unlike Open Hour, Drop In provides individual meetings, so you might have to wait to be seen.

Drop In is a one-to-one mini session with a trained member of staff who can support you to find out more about the service, ask you about what’s going on for you and then help you decide the next steps in a safe environment.

Groups
Groups are delivered in local areas in small groups of around 10 to 20 people. The aim of these groups is to help people understand more about common problems and include strategies to help you make the changes you want. These groups may include subjects like avoidance, doing more with your time, overcoming worries, getting angry and panic or feeling nervous.

Advice Session
You may be offered an Advice Session which is a one-to-one chat over the phone, by Skype or face-to-face. You will be able to find out more about the service and we can discover a bit about you. We’ll ask about what’s going on for you, go through your options and help you decide your next step.

One-to-One Support
One-to-one support aims to be as flexible as possible, enabling you to see the same member of the team for a number of sessions, either over the phone, by Skype or face-to-face. All of the team are trained in areas such as cognitive behavioural therapy (CBT) or counselling. Depending on what you want and need, your sessions could be over a couple of months or over a longer period of time. This will also affect who you see from the team – to make sure you get the right help.

Useful links and resources

NSFT Child, family and youth mental health
NHS mental health services for children and young people in Norfolk and Waveney
whatsthedealwith.co.uk

Childline
Confidential counselling service for children and young people, including line chat email and message boards
www.childline.org.uk
Freephone: 0800 1111

Samaritans
Confidential support whenever you need it
www.samaritans.org
Telephone: 116 123

BullyingUK
Advice about bullying, including cyber bullying
www.bullying.co.uk

YoungMinds
Charity committed to improving wellbeing and mental health of young people. As well as information for young people, the site also provides support for parents and professionals
www.youngminds.org.uk
Parents’ hotline: 0808 8025544

The Site
Online support for young people aged 16-25 including advice, personal stories, discussion boards and live chat
www.thesite.org

Get Connected
Free and confidential help for young people under 25 by phone, email or web chat
www.getconnected.org.uk

Working and jobs
Advice about your rights and opportunities for employment
www.gov.uk/browse/working

To find about more about support for people in Norfolk and Waveney aged under 16, please contact your GP