There are several different routes into our services and different pathways you might take once you register with us. This offers a range of options to meet your individual needs.

Please watch our client experience video to get an insight into their journey into the service.

The ‘characters’ in the stories below are to give you some typical examples of the types of issues we address and what an experience of our Wellbeing service might be like.


Edward is a 35 year-old man who was experiencing stress in his workplace. He was worried that he would lose his job and flat due to time off work.

Edward attended a Wellbeing in the Workplace session where he worked and, as he found it helpful, decided to self-refer to the Wellbeing service for further support. After coming along to an Introduction to Wellbeing session and hearing about the range of treatments that he could consider, he opted to attend a Stress Control course. The course gave him some practical tips to manage his stress levels, both at work and at home. Using the strategies he learned on the course helped him to feel his problems were much more manageable.


Flo is a 16 year-old girl. She cares for her mother who has long-term health issues. Flo felt overwhelmed and alone.

Flo self-referred via the Wellbeing website and was called back within three days to arrange a telephone advice session with one of our Psychological Wellbeing Practitioners. She chose to access some guided self-help sessions that would be provided over the phone.

The sessions helped Flo consider how she could manage her time and create more enjoyable activities for herself. Flo was invited to become an associate of the service and in doing so she received information about social activities happening in her local area. She was encouraged to attend a young carers’ group, where she was able to meet others who were in a similar situation. Flo continued to go to the carers’ group after her telephone therapy had finished and this has helped her to stay well.

Flo has now decided to volunteer with the service and talks about her experiences with other young people so they don’t feel so alone and can get help too. She finds this continues to help her with her own recovery.


James is a 19 year-old man who experienced mild anxiety and had trouble sleeping. James attends the local university of art but felt socially isolated.

James self-referred via telephone and was invited to attend an Introduction to Wellbeing session. The information given at this session helped James to understand that his anxiety and sleep problems were to do with worry. Following the session he was able to speak to one of the peer support workers who helped him further.

James decided to attend an Overcoming Worry course, which focused on strategies he could use to manage his tendency to worry. He found that using the techniques also had a positive impact on his sleep.

The Peer Support Worker who was helping to facilitate the course suggested that James attend a Wellbeing Social at a local café the following week. This gave James the opportunity to meet other people living in the area. Since then he has continued to attend the socials and made a small group of friends who are interested in photography and screen-printing. They are currently planning their first exhibition.


Kate is 24 yearsold. She had been slowly withdrawing from her life and was drinking to help her cope with her social anxiety. She found it difficult to talk to people and had no idea how to start addressing how she feels.

Kate self-referred via our website and thought the Understanding Your Mental Health workshop would be useful but was very anxious about attending. Before the workshop she spoke with the course leader, which helped with her anxiety. She also met up with him on the morning of the workshop so she didn’t have to walk in on her own.

After the two-day workshop she started to develop an understanding of how she was feeling and had the beginning of a plan of what to do next. Part of this plan was to sign up for an Facing Your Fears workshop that was being offered online on a Tuesday evening – this way she could watch the workshop live from her home, and she didn’t have to worry about being around lots of people. The workshop gave her information and an opportunity to think about how she could face her fears in a more manageable way.

Empowered by what she was learning, Kate decided to tackle her worry about social situations by going out to one of the local events provided by Wellbeing – a walking group along the coast. Although this still felt difficult, the achievement meant she felt confident enough to keep working with the Wellbeing service and she went on to use telephone advice sessions.

At the advice session, Kate decided she wanted help with how much she was relying on alcohol and was given information about her local drug and alcohol service, Norfolk Recovery Partnership (NRP) and the drop-in sessions she could attend to talk about her alcohol use.

They agreed that it would useful for her to have a few sessions of one-to-one cognitive behavioural therapy (CBT), whilst she was also reducing her alcohol intake, supported by the alcohol worker. She initially accessed her CBT therapy via computer as she felt this was more manageable, and then chose to have her last few sessions in her local GP surgery as she became increasingly confident.

Kate continues to attend the social events in her area and although her therapy has ended she is able to stay connected with the service through the events and activities going on around her.


David is a 45 year-old father of two and is married to Julie, who experiences depression.

David was struggling with caring for his wife and their two children, along with the demands of his job. David attended his local surgery with his wife, where his GP suggested that he call Wellbeing. David spoke to a Wellbeing Advisor and they agreed that some brief counselling might be helpful for him, to discuss how he could best support his wife, but also meet his own needs.

David had four sessions of counselling, and attended Doing More, Feeling Better with his wife. This increased his confidence and helped him to feel supported. During the workshop a Peer Support Worker talked about his experiences managing depression and the impact this had on his family. David was able to talk with him and ask questions he’d been worried to ask his partner.


Julie is a 40 year-old woman with depression. She is married to David.

Julie was referred to the Wellbeing service by her GP after attending the surgery with her husband David. Julie had a Wellbeing Advice Session at the surgery the following week and they agreed that attending the Doing More, Feeling Better workshop might be helpful for her. She was able to take her husband along to this workshop, which helped him to understand how he could best support her with the strategies covered.

Both David and Julie attended an Introduction to Mindfulness session a month after the course. They felt that practicing mindfulness would help them to continue to care for their mental wellbeing, so decided to attend an eight-part Mindfulness for Depression and Anxiety course.


Violet is a local employer. She was looking for information about how to help her staff deal with stress and associated issues.

Violet visited the Wellbeing website and was able to obtain information and self-referral details that she could publicise around the office and to individual staff. She discovered that the service offers Wellbeing in the Workplace sessions by request, and she arranged for two sessions, three months apart, so that as many of her staff could attend as possible.

Violet also trained to become a ‘navigator’ to the service which means she has in-depth knowledge of the interventions available from Wellbeing and how to access them. The staff induction to her organisation now includes effective strategies for staying well at work along with information about her business supports employees to get help with anxiety, stress and depression.


Tommy is a 79 year-old widower. He experienced anxiety and depression due to financial issues.

Tommy was urged to contact the Wellbeing service by his adult daughter, who was concerned about his mood since her mother had died. Tommy telephoned and spoke to a Wellbeing Advisor, who suggested that he meet with the advisor at his surgery. Tommy did so and they agreed that he could benefit from eight sessions of counselling, focusing on his feelings about the loss of his wife.

During the sessions, Tommy identified that he had developed a pattern of negative and anxious thinking. To look at ways of tackling these thoughts, he chose to attend a Retraining Your Thinking workshop which proved helpful. At the workshop Tommy also came to realise that other people shared similar experiences and feelings which helped him in his recovery.


Robert is a 52 year-old man with a disability. He is recently unemployed and was feeling overwhelmed and unsure of what to do next.

Robert telephoned the service and had a Wellbeing Advice Session over the phone. Robert felt uncertain of what to do for the best, as it was difficult for him to identify the main problem, due to his sense of being overwhelmed. His Wellbeing Advisor suggested that he attend a two-day Understanding Your Mental Health course, where he could start to make sense of what he was feeling and start to plan what he could do to change his situation.

After attending Understanding Your Mental Health, Robert recognised that one of his problems was that he got in to unhelpful patterns of thinking, so attended Retraining Your Thinking where he learnt how to recognise and challenge his thoughts.

He also wanted to fill his week with more meaningful activities as spending large amounts of time alone was a significant issue for him. He attended a few social events locally but it wasn’t until he met the Wellbeing Employment Adviser, who was running a workshop on volunteering and getting back into work, that he saw the next step.

Not ready for full time employment Robert signed up for a few hours a week volunteering at a local fishing tackle shop, a hobby he’d loved but lost during the recent low period.


Sandra is a 42 year-old woman who was looking after her elderly mum. Recently she had been feeling tired and anxious, and went to see her GP. Together they decided that she was likely to benefit from a referral to Wellbeing Service, and they completed a web referral at the surgery, asking for a Stress Control Course. The course gave her some practical tips to manage her stress levels. Using the strategies she learned on the course helped her to feel more in control. She also found out about courses for carers organised by Suffolk Family Carers. The course she attended gave her more ideas about how to look after herself when caring for her mum, and she made friends with other people in a similar situation to her. She now meets regularly with two other women for a coffee in town.


Alan is a 55 year-old man who was experiencing low mood and problems sleeping. He had been to see his GP and had been started on an antidepressant medication. His GP also gave him information about Wellbeing Service. After thinking about it, Alan decided to check the Wellbeing website and completed a self-referral form. He was called back to arrange a telephone appointment with one of our Psychological Wellbeing Practitioners. Together they decided that Alan could benefit from Doing More, Feeling Better course. This was a useful experience for him as he learned that he could improve his mood by being more active and by connecting with other people. Although Alan was fairly quiet in the course himself, he benefited from hearing about other people’s experiences and felt less alone with this problems. He is now feeling much better, and he knows that should he need support in future, it is really easy to refer back to the service.


Matthew is a 16 year-old boy who was feeling anxious about going out. He was reluctant to go and see anyone, and did not want to talk to anyone face to face. He self-referred to Wellbeing Service via our website and was pleased that he could access a Stress Control Course online, this meant that he did not need to go anywhere but could attend the course from his own room. He learnt practical ways to manage his anxiety and when he was contacted after the course by one of our Psychological Wellbeing Practitioners, he was willing to talk to them on the phone to see whether there was anything else that could be useful for him. Together they decided that it would be useful for him to have a few sessions of one-to-one cognitive behavioural therapy (CBT). This worked well for Matthew and he is now more confident with his peers.


Mandy is a 32 year-old mum of a little girl. Although she really wanted to have a baby, soon after delivery she started to feel low in mood, doubting her ability to look after her baby and being very anxious that something bad would happen to the baby. She was referred by her health visitor to Wellbeing Service, and had her initial meeting with one of our Psychological Wellbeing Practitioners. Mandy did not feel she would be able to attend a course with other people as she felt so bad about herself. It was decided that she would have a few sessions of one-to-one cognitive behavioural therapy (CBT). This helped her to challenge her thoughts about her own ability, and she was willing to engage with local mum and baby group. Sharing experiences with other mums reinforced what she had learnt from CBT and she is now feeling much better about herself and able to enjoy being with her little girl.


Simon is a 36 year-old man who was experiencing panic attacks. He was really worried about these and felt scared to go out in case he would panic in a public place. He thought it would be embarrassing if others saw him not coping. He self-referred to Wellbeing Service via telephone to arrange a telephone meeting with one of our Psychological Wellbeing Practitioners. They were able to reassure Simon that guided self-help sessions provided over the phone would be helpful for him. After four sessions of exposure therapy Simon had learnt that it was safe for him to go out, he was much better at managing anxiety and felt more in control of his life.


Eric is a 68 year-old man who had been in a road traffic accident some months ago. This left him feeling reluctant to drive his car which made his life quite difficult as he lived in a village. He also had nightmares about the accident and felt generally quite anxious. His neighbour told him that he knew someone who had had similar problems and had been helped by the Wellbeing Service. He found the contact details for the service and gave them to Eric who made a self-referral via telephone. In the initial telephone meeting with one of our Psychological Wellbeing Practitioners it was established that Eric suffered with post traumatic stress and it was decided that he would have a few sessions of Eye Movement Desensitisation and Reprocessing Therapy (EMDR). Eric saw his therapist five times and was free of symptoms. He was able to start driving again, and did not have any more nightmares.