Whatever your professional area, you are likely to meet people who are feeling stressed, anxious or depressed. This means you are in a great position to help people by increasing awareness of wellbeing and supporting people to access our service. Here you’ll find information about who the service is for, ways you can support people to access our help, and what to expect from us. We’ve also put together some responses to frequently asked questions

Who the service is for

In Suffolk, people of all ages can access our services. In Norfolk & Waveney, anyone aged 16 years and over can access our help to address a range of difficulties, including stress, anxiety and depression. You may be aware of someone who requires help for a specific issue, eg, obsessive compulsive disorder, social anxiety, phobia, post-traumatic stress, or you may just be aware that they are struggling with life and everything seems overwhelming. Once referred the person will receive an assessment from a Wellbeing member of staff who will guide them through the service to receive a treatment package that best suits their needs.

People have a range of different life stresses that can impact on their wellbeing, for example, physical health problems, divorce, work stress and housing problems. We have some examples here that may also give you an idea of the kinds of people we can help. Whatever the life situation, if people are aware that they are stressed, anxious or feeling low and they want to take some positive steps, the Wellbeing Service may well be the right place to start.

Making a professional referral

We are happy for any professional to make a professional referral. The most important criteria to us is that you know the person better than we do and are supporting them to access a service they might find helpful. You may work in a college, medical practice, community health practice, acute hospital or housing provider etc.

If you are aware of someone that would benefit from our support, you can help in a number of ways. You can guide them to this website to find out more about us. If they are aged 16 or over, you can explain that they can self-refer by phone or online via this website.

The individual may prefer that you contact us, in which case you can make a referral by filling in our professional referral form. You may find this helpful for someone who has particular needs, such as, a hearing problem, so we can make sure we offer help in the way that suits them best. In Suffolk, people aged 15 and under can access our services via referral from a professional.

If your clients need help urgently:

The Wellbeing Service is a Primary Care Mental Health Service that is commissioned to contact clients referred to the service within 6 – 18 weeks and cannot offer an urgent or crisis response. If you require an urgent or crisis response, please contact:

For Norfolk: 0300 790 0371

For Great Yarmouth & Waveney: 01493 337776

For Suffolk: 0300 123 1334

  • If they need an emergency service dial 999
  • If you believe they are in crisis, experiencing feelings of despair or are suicidal, contact the Samaritans on 116 123
  • You can also call their GP
  • Find further information at Help-in-a-Crisis.aspx

Support available

Types of services and interventions can range from psychoeducational courses, telephone one-to-one guided self-help, online workshops, practical support from Peer Support Workers, and one-to-one therapy provided by a range of staff, including counsellors. These will be delivered in GP surgeries or other local venues.

Opening hours

Support is delivered in GP practices and other community based settings from:

Monday to Friday, 8am to 8pm,
Saturdays, 9am – 12 noon

In Norfolk & Suffolk, we also provide an out-of-hours support line for patients registered in the service. Service users will be given details of this phone number on registering with our service; it runs from:

Monday to Friday, 4pm to 12 midnight
Saturday and Sunday, 10am to 12 midnight