This website is owned by Norfolk and Suffolk Foundation Trust (“NSFT”) and operated by the Wellbeing Service which comprises the Norfolk and Waveney Wellbeing Service as part of NSFT. The Wellbeing Service and this website is for people who are aged 16 or over with mental health problems which impact significantly on their daily life. This website is not intended to replace a consultation with an appropriately qualified health professional. We cannot guarantee that information provided by us through this website will meet your health or medical requirements. If you are concerned about your wellbeing, please contact your GP or another appropriate health professional.

The following terms and conditions are designed to ensure that users of the Wellbeing Service will get the greatest benefit from this service, and understand how their personal information is processed and stored. These terms and conditions (together with any documents referred to in them) tells you the terms of use on which you may make use of our website (our website), and its services, whether as a guest or a registered user. Use of our website includes accessing, browsing, or registering to use our website.

Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website. We recommend that you print a copy of this for future reference. By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

Emergency or Crisis Use

The Service is not intended for use in emergencies or a crisis. If you require emergency support, please contact organisations such as the Samaritans or call 999.

Use of the Self-Referral Service

Users of the self-referral service will be expected to agree and understand that this service must not be used to raise immediate or serious concerns. If you are at risk of harm or harming others then please use the following numbers, the correct numbers to call are 999 or the Samaritans on 08457 90 90 90. Alternatively, you should contact your GP or out of hours GP service.

Other Applicable Terms

These terms and conditions refer to the following additional terms, which also apply to your use of our website:

  • Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy which sets out information about the cookies on our website.

Changes to these terms and to the website

We may amend these terms and conditions from time to time, and the revised version will be effective when displayed here.

We aim to ensure that the information published on our website is accurate and consistent with current knowledge, understanding and practice across the partnership and within guidelines for legislation and practices around social inclusion. However, knowledge and practice is constantly evolving and individual cases may require specific advice that cannot be addressed through this website. Accordingly, please note that this website is provided for information only; any of the content on our website may be out of date at any given time; and we are under no obligation to update it. We do not guarantee that our website, or any content on it, will be free from errors or omissions.


We cannot guarantee uninterrupted access to this website and its services, or the websites to which it links. We accept no responsibility for any damage arising from the unavailability of this website or the information it contains.

Intellectual property

The names, images and logos identifying the Wellbeing Service or the NHS are the property marks of NSFT. The material on this website is subject to copyright protection (NSFT) unless otherwise indicated.

NSFT copyright-protected material (but excluding logos and other trade marks) may be reproduced free of charge in any format or medium for research, private study or for internal circulation within an organisation. This is subject to the material being reproduced accurately and not used in a misleading context.

Where any of the NSFT copyright items on this website are being republished or copied to others, the source of the material must be identified and the copyright status acknowledged. The permission to reproduce NSFT protected material does not extend to any material on this website that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Links policy

NSFT is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them.  Listing shall not be taken as endorsement of any kind.  We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

You do not have to ask permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded into frames on your website. The pages must load into the user’s entire window. You must not use the NHS logo to link to our website without prior permission. NSFT encourages users to establish hypertext links to this site.

Privacy policy

These terms and conditions and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in these terms and conditions.

For the purpose of the Data Protection Act 1998, the data controller is Norfolk and Suffolk Foundation Trust of Trust Headquarters, Hellesdon Hospital, Drayton High Road, Norwich, Norfolk NR6 5BE.

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, access our services, [participate in discussion boards or other social media functions on our website], and when you report a problem with our website. The information you give us may include your name, address, e-mail address, phone number, and any other personal information volunteered to us by you.
  • Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

The information you supply on the Wellbeing Service self-referral form will be sent to the Wellbeing Service, which is part of NSFT. It will only be used to process your request for information or services provided by NSFT. Any details you supply will be treated confidentially.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information security and virus protection

We make every effort to check and test material at all stages of production. However, we do not guarantee that our website will be secure or free from bugs or viruses.  It is always wise for you to run an antivirus programme on all material downloads from the internet.  We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system that may occur while using material derived from this website.

You must not reverse engineer, decompile, copy or adapt any software or other code or scripts that form part of our website, nor shall you misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.


All users of this service must act at all times in line with the requirements of the Equality Act 2010 in relation to people with protected characteristics. Namely:

  • Age
  • Disability
  • Gender Reassignment
  • Marriage and Civil Partnership
  • Pregnancy and Maternity
  • Race
  • Religion or Belief
  • Sex
  • Sexual Orientation]

Disclaimer when Registering for Self-Referral

You agree and understand the following conditions:

  • This service must not be used to raise immediate or serious concerns. If you are at risk of harm or harming others then please use the following numbers, the correct numbers to call are 999 or the Samaritans on 08457 90 90 90. Alternatively, you should contact your GP or out of hours GP service.
  • You give your consent to the Wellbeing Service staff to record and store the information on the self-referral form on the Service’s patient clinical or administrative systems.
  • By submitting this self-referral form, you agree to the Wellbeing Service staff contacting you by either email or phone. We will aim to contact you within five working days of your referral.

Disclaimer when using Instant Messaging

You agree and understand the following conditions:

  • This service must not be used to raise immediate or serious concerns. If you are at risk of harm or harming others then please use the following numbers, the correct numbers to call are 999 or the Samaritans on 08457 90 90 90. Alternatively, you should contact your GP or out of hours GP service.
  • You understand that the Instant Messaging system cannot be used to pass messages to healthcare professionals already involved in supporting you.
  • You give your consent to the Wellbeing Service to record or store the content of all Instant Messages that you may send over this service.